ServiceNow Launches Yokohama AI Agents for Business Workflows

ServiceNow Announces Yokohama Platform Release

ServiceNow, the AI platform for business transformation, today announced the Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end-to-end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as well as capabilities to build, onboard, and manage the entire AI agent lifecycle.

Expansion of Knowledge Graph and Common Service Data Model

Because data fuels AI, the company also announced expansion of its Knowledge Graph with advancements to its Common Service Data Model (CSDM) to break down barriers among data sources for more connected AI agents. According to Gartner ® , “By 2028, 40% of CIOs will demand ‘Guardian Agents’ be available to autonomously track, oversee, or contain the results of AI agent actions,”* underscoring the growing need for a coordinated, enterprise-wide approach to AI deployment and management.

ServieNow as AI Agent Control Tower for Enterprises

As businesses race to unlock the full potential of agentic AI, ServiceNow serves as the AI agent control tower for enterprises, with solutions that remove common roadblocks like data fragmentation, governance gaps, and real-time performance challenges. Unlike other AI providers that operate in silos or require complex integrations, ServiceNow AI Agents are built on a single, enterprise-wide platform, helping ensure seamless data connectivity with Workflow Data Fabric.

Agentic AI: The New Frontier

"Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they're demanding AI solutions that can help them achieve productivity at scale," said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. "ServiceNow’s industry-leading agentic AI framework meets this need by delivering predictability and efficiency from the start. With the combination of agentic AI, data fabric, and workflow automation all on one platform, we’re making it easier for organizations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter, and at scale."

ServiceNow AI Agents Now Available

ServiceNow AI Agents are now available to radically accelerate productivity at scale. Enterprise leaders are moving beyond experimentation, demanding AI solutions that drive real outcomes. ServiceNow's AI capabilities generate insights that power AI agent reasoning, planning, learning, and orchestration, equipping businesses to more rapidly achieve impactful goals.

Simplify AI Agent Management

ServiceNow AI Agent Orchestrator and AI Agent Studio are also now generally available with expanded capabilities to govern the complete AI agent lifecycle—from building AI agents, to onboarding and monitoring their performance, to ensuring enterprises realize the value they need.

Data Solution Advancements

At the foundation of the ServiceNow Platform is Workflow Data Fabric, enabling AI-powered workflows that integrate seamlessly with an organization’s data, regardless of the system or source. Workflow Data Fabric enables businesses to gain deeper insights through AI-driven contextualization and decision intelligence while automating manual work and creating process efficiencies.

Customer and Partner Testimonials

Many customers have shared their positive experiences. CANCOM’s CIO Ulrich Mayr said, "ServiceNow's GenAI solutions have reshaped CANCOM's internal operations, driving efficiency and cost savings that have solidified our reputation as an innovative IT leader. Now we're rolling out these powerful capabilities to our clients."

Jason Wojahn, global head of Cognizant’s ServiceNow Business Group, said, “At Cognizant, we are helping companies harness the next phase of AI with agentic AI workflows that could bring unparalleled efficiency. We were the first to bring ServiceNow's Workflow Data Fabric to market and are working to help our clients to seamlessly connect their data with AI. With the Yokohama release and the integration of AI agents onto the Now Platform, clients can now operate their agents virtually effortlessly with connected data, driving productivity and ROI across their entire business.”

Darrell Burnell, Group Head of Technology, Davies, noted, “ Agility is essential for Davies, given our work with clients in heavily regulated markets. We've transformed our agent experience with ServiceNow's generative AI, deploying Now Assist for ITSM in just six weeks to streamline information retrieval and accelerate resolution times. ServiceNow's Yokohama release will help deliver even greater productivity with agentic AI to unlock productivity at scale.”

The Sentara ServiceNow Platform Team also had positive things to say, “As one of the largest not-for-profit integrated health systems in the country, Sentara is dedicated to delivering exceptional patient care and innovative healthcare solutions. Sentara has already seen tremendous success with ServiceNow's AI solutions, allowing operational teams to handle more requests with ease and is excited to explore how agentic AI can further improve efficiency and patient experience as Sentara continues to expand.”